Terms & conditions

PAYMENT TERMS

General

All prices are charged in New Zealand Dollars (NZD) and include GST of 15%. We accept cash, Visa, Mastercard, and American Express. Payment by direct bank transfer in NZD can also be arranged.

Standard Booking

A deposit of 50% payment is required at the time of booking to confirm all boat expeditions and helicopter services. The balance must be paid at least 60 days prior to arrival.

Festive Season Bookings

For overnight expeditions, a minimum two-night charter applies between 20 December to 5 January.

Credit

Credit is only available to approved trade partners by prior arrangement. Where credit terms have been agreed, all invoices to be paid by the 20th of the month following the invoice. Cancellation fees, if any become the responsibility of the booking agent to collect.

CANCELLATION POLICY

If you cancel you will be charged a cancellation charge based on a percentage of the total price of the accommodation and activities (including helicopter services) as set out below:

Standard Booking:

  • Cancellation notified more than 31 days prior to arrival:          20% (no cancellation charge)

  • Cancellation notified 31 days or less prior to arrival:               100%

Festive Season Bookings (15 December to 10 January):

  • Cancellation notified more than 60 days prior to arrival:          20% (no cancellation charge)

  • Cancellation notified 60 days or less prior to arrival:               100%

If Shadowland Expeditions advise that the weather conditions prevent the expedition from taking place on the chosen day, and we are unable to provide availability on another day, the guest will receive a 100% refund.
If there is a delayed start or your expedition is shortened due to adverse weather conditions or situations beyond our control no refunds will be given.

All transactions are conducted in New Zealand Dollars (NZD). Due to exchange rate fluctuations, at times there may be some variance in the amounts refunded compared to the amount initially charged. No liability is accepted for these variances or any subsequent credit card/bank charges relating to these transfers.

It is recommended that you have comprehensive travel insurance to protect against unforeseen circumstances that may affect your travel plans.

PROTECTING OUR MARINE ENVIRONMENT

Shadowland Expeditions is committed to protecting and enhancing New Zealand’s environment, including the water, biodiversity, and landscapes we share with our guests. Our ‘Fish for a Feed’ ethos ensures we strive to restore, protect and enhance our natural environment, so it may continue to be enjoyed by many generations to come.

Guests on our expeditions have the opportunity to fish for a range of incredible seafood, which they may enjoy throughout their expedition with us.
This ethos also means we adhere to a strict policy that ensures no excess seafood is taken from the ocean and flown out with guests on departure.